Delivery and shortages Delivery will be made to the address (1 address only) specified by you during the checkout process. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction. Please note that it may not be possible to deliver to some locations. All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be returned to DAN Europe Service SRL or the carrier will attempt to redeliver the goods to your address. Any additional shipping cost that will incur because of this, will need to be paid for by the client (you). We shall do our best to secure delivery within the estimated delivery times stated in the web shop (checkout process) but shall not be liable for any losses occasioned by delay in delivery for whatever reason. During the checkout process, you can choose between different delivery options: the estimated delivery times and delivery costs are clearly stated, but any delays caused by the courier are beyond our control and responsibility. These delays might include delays due to bad weather, or custom administration. Shipping costs are based on the weight/volume of your order and depend on the country/region to where the goods are delivered. Note that in most cases, by adding products to your order, the overall shipping charge (average percentage on the total cost of the order) is less when ordering more products (more weight).
When do we process/ ship your order? DAN Europe strives to process your order as soon as possible. In general, if your order and payment came in before 12.00 on a working day, the order will be ready for shipment the same day or the working day after receipt of the order and payment. If the order arrived after 12.00, the order will normally be ready for shipping the next working day or on the morning of the second working day after receipt of the order and payment. On rare occasions, especially during busy periods when there is an increased request for materials, processing times can go up to 3-4 working days. If you provided us with an email when you ordered, you will receive a confirmation when the goods are ready for shipment. The courier will then pick up the goods the same day or the day after (depending on the chosen shipment option). The delivery forecast for the courier will be shown when you select the shipping method. Most couriers will also send an email with an estimated delivery date. If you have chosen a postal delivery, delivery times can be up to 3 weeks and it will not be possible to track the order once sent. Note: your order will only be processed after we receive payment.The date of receipt of payment will be considered as the day the order was received for the above mentioned processing times.
Keep an eye on your order In order to review and verify the information related to your order, please log in into your MyDAN account. In order to follow the initial progress of your order through our system, you can view its 'Status' beside each order code in the section 'Shop Order'. Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.
Availability of products The detailed product info in the web shop will show the availability of our products. Although we will do our best to show the correct availability at all times, it is possible that there could be a difference between the availability shown in the web shop and the actual availability in our warehouse. We can not be held liable for whatever reason, should a product not be available, while our website and/or automatic email confirmation (order confirmation) had shown the items as available.
For items that are not available, the web shop will show, where possible, the expected availability date (expected delivery date in our warehouse). This date is an estimate and we can not guarantee this deadline will be respected as this depends on the availability of the product (or component of a product) from the supplier, delays during import and delays caused by the courier delivering the goods to us.
Most products that are not currently available can be pre-ordered. This way we will reserve these products for you and deliver them once available. If you order items with different availability dates, you will have the possibility to choose to have the available and non available items delivered separately (in max 2 shipments, delivered to the same address) or to have your order on hold until all the items are available again. Our website / web shop will display estimated delivery dates and will be updated on delivery dates should the delivery date change. Should the original expected delivery date be postponed with more then 5 working days or should for whatever reason a product will no longer be available, we will contact you as soon as possible. In this case you can ask a partial reimbursement or choose another product for the same value.
Payment in full for the complete order (available and non available items) has to be received by DAN Europe Service SRL before any order will be processed. An email confirmation will confirm the receipt of your order, containing the order number and an overview of the order and shipment details. When an order is shipped (completely or partially) you will receive another email showing the shipment details of the goods that are dispatched. Additional emails might be received from the courier with regards to the shipment and delivery of your order. Before any order is shipped, both completely or partially, our staff will check if the content of the parcels shipped contains all ordered materials.
Before you sign the courier’s documents for the consignment you are advised to:
Check if the number of boxes matches the number of boxes stated on the courier’s documents
Check if the parcel was addressed to you
Check that the parcels do not shown any signs of damage or signs that might indicate the box was opened by third parties (the tape used to close the boxes should be the original DAN Europe tape with logo)
Should a parcel (such as a box or envelope) arrive damaged or opened (or closed using the non original DAN Europe tape, you should check the content of the parcel in front of the carrier (courier) and request that they make a report stating the condition of the parcel, listening any missing items or parcels. Should the box arrive in normal conditions and a part of the order is missing, we can only be held responsible (for shortages) if we are notified by phone, email or in writing within 7 days of delivery date.