Top 10 FAQs

1. Can I join DAN Europe?

If you reside or are citizen of a country comprised in the following areas: Geographic Europe, the countries bordering the Mediterranean Sea and the Red Sea, the Middle East and the countries bordering the Persian Gulf, the countries bordering the Indian Ocean north of the equator including Kenya, Tanzania and Zanzibar as well as the related overseas territories, districts and protectorates of these countries.

2. How can I join DAN?

Joining DAN may include coverage for diving accidents.

  • If you seek insurance for diving injuries, choose a Sport Member plan.
  • If you are an instructor or dive guide seeking liability insurance, choose a Pro Member. Warning: liability insurance may not be available in certain countries.
  • If your family members are divers or snorkelers, we suggest a Family plan.
  • If you wish to join DAN Europe but you are not interested in any insurance plan, just activate your Membership.
  • If you are a commercial diver, write to us to request a tailored insurance plan.
3. How long does my DAN Membership and Insurance plan last and how to renew it?
  • DAN Memberships and Insurance plans last 365 days. Important: if you pay today, your DAN Membership and Insurance plan will become effective no earlier than tomorrow. In addition, if you choose to pay by bank transfer, their activation may be delayed a few days since credit has been done.
  • It is not automatically renewed, unless you specifically request that by e-mail.
  • You can renew your subscription up to six months before the expiry date. If you renew it in advance, the new subscription will start as soon as the current one expires, without overlaps.
  • There are no discounts in case of anticipated renewals.
  • You can renew in the "Insurance" section of your MyDAN account.
4. Can I change my insurance plan?
  • Yes, you can change your insurance plan anytime as long as you select a higher plan. E.g.: you can change from Sport Silver to Pro Silver but not the other way round.
  • The upgrade of your current plan does not affect the expiry date, so its cost is prorated to the number of days left.
  • To upgrade, access your MyDAN > Insurance > Upgrade or renew your subscription > Modify current membership.
  • If you wish to renew for 12 months more, you can choose whichever insurance plan, no matter which one you have now.
5. Is this insurance valid abroad as well?
  • The insurance cover for diving-related medical emergencies is valid worldwide, for 365 days.
  • The cover for NON-diving related medical emergencies is only valid when you are travelling abroad, for a number of days which varies according to the plan you have chosen.
  • The third party liability cover is valid worldwide except in the United States and Canada.
6. Is a standard travel insurance included other than the diving insurance?
  • DAN Europe insurance plans feature a coverage for medical emergencies abroad, however it is not a full travel or health insurance.
  • The cover for NON-diving related medical emergencies is only valid when you are travelling abroad, for a number of days, which varies according to the plan you have chosen. E.g.: 90 days a year in the Silver.
  • You are not required to let us know whenever you travel outside of your country of residence. However, should you experience a non-diving related accident in another country, we might ask you for a copy of your passport and flight tickets in order to ascertain how many days you have already spent abroad.
  • For more information on this matter, please take a look at the insurance policy at page 13 and 14.
7. What if I travel in areas experiencing civil unrest, war, terrorism or revolution?
  • DAN will honour our commitments to active members who are already in such countries when any adverse civil conditions present. However, we may not always be able to accept responsibility for delivery or assistance if essential services become compromised or are withdrawn.
  • DAN advises all members already travelling, or with travel plans to visit such countries to discuss this with their travel agent or travel provider, and to take note of their government's advisories.
  • DAN's assistance and advisory services will, however, be maintained to those members who make a decision to travel.
  • DAN confirms that our annual policy cover will remain operative within the confines of the policy wording. This means that DAN member cover for all travel or diving injuries or accidents that are not caused by or arising from or in any way connected with a civil strife remains in place, irrespective of the situation in a country. Insurance or financial assistance will be assessed on a case-by-case basis, subject to policy terms and conditions, but in any event, clearly spelled out to the member requiring these at the time.
  • However, members must note that we may not always be able to render the essential emergency services where these become compromised due to any civil unrest, war, terrorism act or revolution.
  • DAN confirms that our short-period cover will likewise remain valid, subject to similar terms and conditions as above, unless our insurers give notice of cancellation.
  • DAN and our insurers do not make any statements as to whether it is safe to or not safe to travel to such countries and thus cannot accept responsibility if the situation on the ground deteriorates further, or if essential or assistance services are not available when required.
8. How to declare a pre-existing medical condition?

After signing up, please fill in the "Medical Information" section on your MyDAN. Should you present any relevant medical condition, our staff will get in touch with you.

9. How long does my DAN card take to arrive?
  • We normally post your card 1 working day after you pay for it, but we cannot tell how long it will take to arrive exactly.
  • If you do not get your card(s) within a month, you can ask for it to be resent. If the failed delivery is due to a mistake of yours in the address, you will be charged €5.00 for shipping costs.
  • If you need to receive the DAN card within 1-2 working days, you can request the courier service during the online activation/renewal process.
  • We send you an e-mail confirmation right after your payment, along with a virtual card in the attachment. The virtual card is as valid as the plastic card we send in the post.
  • Please remember that your subscription starts as of the day after the payment. Services and benefits are not available before the actual start date.
10. What to do in case of emergency?

Please see the specific section of our website.

Important notice: the information displayed in this page is not meant in any way to replace or complete the insurance conditions and certificates